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Frequently Asked Questions
How often should the heater be serviced?
It is recommended that the heater is serviced every 2 years to ensure it operates at peak efficiency.
What is done in a service?
The following is done during a service:
• Clean burners.
• Check/adjust the ignition system.
• Check/clean the fan assembly.
• Check/clean the heat exchanger.
• Check the gas supply flow and lock-up pressure.
For more information please refer to the 19.2 Service Maintenance Schedule on page 23.
How much does it cost to run my heater?
The cost of running a heater varies depending on the design of the house, i.e. window coverings, insulation, floor coverings, ceiling height, outlet/return air location, running time, other gas appliances. Also the cost of electricity and gas varies depending on the supplier and type of gas (NG/LPG), use our toolbox to see running cost of the heater in your Area.
How can I reduce the running cost of my heater?
Reduce the running cost in the following ways:
• Turn the heater off any time heating is not required, such as when going to sleep or not home.
• Install insulation in the ceiling and walls.
• Seal gaps around doorways and windows.
• Make sure the return air and optional filter are clean.
• Reduce the set temperature.
Does my heater have a pilot light which needs to be lit?
No, these heaters have a direct spark electronic ignition.
Can I have zoning on my heater?
Yes. The SP6, 5 and 4 models do offer zoning, which operates via the networker wall control unit. Please consult our Eventus Energy Dealer
Can I run cooling through the same ductwork as my heater?
Add-on refrigerative air conditioning can run through the same ductwork as the heater. It uses the fan of the heater and the networker or programmable wall control unit.
There is no air coming out of some of the vents?
It is highly probable that this is an installation issue, especially if zoning is installed. Please contact
the installer in the first instance.
How often does my return air filter need to be cleaned?
If a return air filter is fitted in the return air grille, it requires regular cleaning, and should be checked
fortnightly. A blocked filter will significantly affect heater performance and economical operation.
Also ensure the return air grille is clean and free from obstructions.
Can a filter be fitted to my return air grille?
If fitment of supply air filters is desired, consult the product dealer to confirm compatibility with airflow requirements.
(When fitted, ensure that the air filter(s) are regularly cleaned and maintained.)
What is the best air filter?
Eventus dealers will design you standard with a filter to reduce dust in your home. If you have allergies or want medical clean environment in your home then upgrade to a HEPA filter, it outperforms any other air purifiers while using no additional electricity and eliminates duct cleaning.
Ask our Eventus dealer.
What does duct cleaning entail?
Duct cleaning entails the following:
• Remove dust from the heating system.
• Kill any potential dust mites living and breeding throughout the heating system.
• Remove odours from the heating system.
• Remove pet hair from the heating system.
• Help improve indoor air quality.
• Allergy sufferers may benefit from clean ducts.
• Assess if a return air filter is installed (if installed, clean).
• Clean return air grille and duct.
• Clean the heater fan and assembly.
• Clean the supply air register and boots.
How much condensate does my SP6 model produce?
Approximately 2 to 3 litres per hour of condensate may be produced under continuous running
conditions, depending on the size of the heater.
On my programmable wall control unit, I turn the fan on but nothing happens. Why?
This facility can be added, however the installer should be asked to add this connection.
Why does my heater come on early when using a Programmable thermostat?
The thermostat may have a feature (adaptive recovery) that learns how long it takes for the house to warm up. It then uses this knowledge to turn the heater on early so that the house has already reached the set temperature at the start of the period. Ask the installer to disable this feature if it is not required.
