Brivis Service Advantage Program
At Brivis, we understand the importance of peace of mind when it comes to your home’s heating and cooling systems. That’s why we offer the Brivis Service Advantage, providing you with up to 9 years of warranty coverage* for your Brivis products.
Service Benefits
Outdoor & Indoor Units Before & After Cleaning
Air Filter Intake Before & After Cleaning
Service Advantage
Book a Service
BRIVIS GAS APPLIANCE AND RINNAI HEAT PUMP SERVICES
We offer all of our Eventus Energy customers an excellent after sales service, with on-going scheduled preventative maintenance servicing on your Brivis central heating/Add on Ice or Rinnai Air Conditioner system.
Regular servicing could save you large costs, and inconvenience associated with minor wear and tear leading to major mechanical break downs just when you need your heating or cooling the most.
By regular servicing your heating and cooling system, gas heater every 2 years and air conditioner every year, you will experience that your system will perform at there peak as it was installed yesterday.
Where fitted, the return air filter must be cleaned at least every two weeks during the heating/cooling season. A dirty air filter will reduce the efficiency, effectiveness and air quality of the system and also you will reduce energy consumption up to 30%.
To clean washable filters, remove the filter and clean with a vacuum cleaner. The filter may also be washed with warm soapy water. Ensure the filter is completely dry before installing it.
Our Technician will check and record in Service Maintenance Schedule the work which has been performed and inform if there are any issues. A copy of the Service Maintenance Schedule will be forwarded to you by email.
Outdoor and Indoor Unit before cleaning
Outdoor and Indoor Unit after cleaning
Air Filter and fresh air intake before cleaning
Eventus Energy Service has at all times replacement Filters in stock, although we recommend to change Air Filters every 2 years with servicing the Brivis heater we can supply you the Filter, Rubber and Tool do it yourself more regularly on demand. For more information please contact our office by phone or email.
Please note that the dust and dirt caught in the Air Filter comes from the Air you breath so its better to catch it in the Filters then in your Lounges.
Brivis Service Advantage Program
Up to 9 years warranty*
The Brivis Service advantage is an optional 4 years parts and labour extended warranty in addition to the standard 5 year Brivis parts and labour warranty, and is available when you elect to participate in the Brivis Service Advantage program. The program is subject to terms and conditions as detailed below, including registering your product with Brivis and completing the scheduled servicing.
Benefits include:
• Covers eligible Brivis products irrespective of where they are purchased
• Factory-trained, licensed technicians
• Comprehensive ‘log book’ type service
• Up to 9 years parts and labour warranty
Why Choose the Brivis Service Advantage?
Extended Peace of Mind: With up to 9 years of warranty coverage*, you can rest assured that your Brivis system is protected for the long haul.
Comprehensive Protection: Our Service Advantage covers both parts and labor, ensuring that you’re fully covered in the event of any issues or malfunctions.
Professional Support: Our team of experts is here to assist you throughout the warranty period, providing prompt and reliable service to keep your Brivis system running smoothly.
Quality Assurance: Brivis is renowned for manufacturing high-quality, reliable heating and cooling solutions. With the Service Advantage, you can trust that your investment is backed by a company committed to customer satisfaction.
How to Get Started
Adding the Brivis Service Advantage to your purchase is easy. Simply inquire with your Eventus dealer or installer to learn more about this optional extended warranty program. Our team will be happy to assist you in selecting the right coverage for your needs.
Don’t leave the comfort and efficiency of your home’s heating and cooling system to chance. Choose the Brivis Service Advantage for extended peace of mind and unparalleled protection.
*Terms and conditions apply. Please consult with your Eventus dealer for complete warranty details.
Service Pricing from 01.04.2024. to 31.03.2025.
PLEASE NOTE:
- For existing service booking enquiries please click here
- Service / warranty works are conducted between 8.30am to 5.00pm Monday – Friday, excluding public holidays.
- Qualification of warranty can only be confirmed when a service person has been on site and made their assessment.
Additional Information
- Travel charges may vary for areas classified as Regional – these will be confirmed when the technician makes the initial contact.
- Time inclusions are for the initial call out only. Additional labour charges will be incurred for any and all subsequent visits.
- Parts and consumable items are in addition to the labour service fees detailed above.
- Servicing of a second unit may incur an additional attendance fee.
- If a second technician and/or service of a second storey is required additional charges will apply.
- If the works are covered by the Rinnai Product Warranty, no charges will apply.
- If the works are NOT covered by Rinnai Product Warranty, all charges will apply and payment will be required on completion of works. A call out fee will be chargeable if found the issue is not a product issue eg. Duct work failure.
PRODUCT WARRANTY
Rinnai Australia manufactures and distributes a broad range of home comfort products. Our brands include Rinnai, Brivis and APAC. Our products are renowned for their quality and reliability, but in the unlikely event you wish to make a Product Warranty claim, please note the following:
- All portable products and accessories, with the exception of portable gas heaters, should be returned to the place of purchase for assessment, repair or replacement. Please refer to the specific Terms and Conditions of Warranty accompanying the product.
- Fixed installation products include on-site service under warranty – for full details please refer to the specific Terms and Conditions of Warranty accompanying the product.
Fixed installation appliances require licensed contractors to select a product appropriate for the application, and to ensure it is installed and commissioned in accordance with the manufacturer’s instructions and all local and national regulatory requirements.
As some of our products are a component of a larger installed system, our Product Warranty is limited to the actual Rinnai product only. Our obligation is to ensure our product is free from manufacturing defects and that it performs in accordance with its specifications. All other aspects of the larger system, including its design, other equipment, components, accessories, gas, electrical, plumbing, refrigeration and installation works, are the responsibility of their respective manufacturers, or the primary contractor from whom the system was purchased and or installed.
On inspection, in the event that our service personnel determine the Rinnai product is working to specification, the service call will not be covered by our Product Warranty and a fee will be incurred.
Please note that in this instance, Rinnai will be unable to carry out diagnostic, repair or rectification works on all other aspects of the larger system.
Before booking a service call, please refer to the Operation or Owner’s Manual accompanying the product, consult our troubleshooting guide or contact the installer / supplier of the system.
Frequently Asked Questions
How often should the heater be serviced?
It is recommended that the heater is serviced every 2 years to ensure it operates at peak efficiency.
What is done in a service?
The following is done during a service:
• Clean burners.
• Check/adjust the ignition system.
• Check/clean the fan assembly.
• Check/clean the heat exchanger.
• Check the gas supply flow and lock-up pressure.
For more information please refer to the 19.2 Service Maintenance Schedule on page 23.
How much does it cost to run my heater?
The cost of running a heater varies depending on the design of the house, i.e. window coverings, insulation, floor coverings, ceiling height, outlet/return air location, running time, other gas appliances. Also the cost of electricity and gas varies depending on the supplier and type of gas (NG/LPG), use our toolbox to see running cost of the heater in your Area.
How can I reduce the running cost of my heater?
Reduce the running cost in the following ways:
• Turn the heater off any time heating is not required, such as when going to sleep or not home.
• Install insulation in the ceiling and walls.
• Seal gaps around doorways and windows.
• Make sure the return air and optional filter are clean.
• Reduce the set temperature.
Does my heater have a pilot light which needs to be lit?
No, these heaters have a direct spark electronic ignition.
Can I have zoning on my heater?
Yes. The SP6, 5 and 4 models do offer zoning, which operates via the networker wall control unit. Please consult our Eventus Energy Dealer
Can I run cooling through the same ductwork as my heater?
Add-on refrigerative air conditioning can run through the same ductwork as the heater. It uses the fan of the heater and the networker or programmable wall control unit.
There is no air coming out of some of the vents?
It is highly probable that this is an installation issue, especially if zoning is installed. Please contact
the installer in the first instance.
How often does my return air filter need to be cleaned?
If a return air filter is fitted in the return air grille, it requires regular cleaning, and should be checked
fortnightly. A blocked filter will significantly affect heater performance and economical operation.
Also ensure the return air grille is clean and free from obstructions.
Can a filter be fitted to my return air grille?
If fitment of supply air filters is desired, consult the product dealer to confirm compatibility with airflow requirements.
(When fitted, ensure that the air filter(s) are regularly cleaned and maintained.)
What is the best air filter?
Eventus dealers will design you standard with a filter to reduce dust in your home. If you have allergies or want medical clean environment in your home then upgrade to a HEPA filter, it outperforms any other air purifiers while using no additional electricity and eliminates duct cleaning.
Ask our Eventus dealer.
What does duct cleaning entail?
Duct cleaning entails the following:
• Remove dust from the heating system.
• Kill any potential dust mites living and breeding throughout the heating system.
• Remove odours from the heating system.
• Remove pet hair from the heating system.
• Help improve indoor air quality.
• Allergy sufferers may benefit from clean ducts.
• Assess if a return air filter is installed (if installed, clean).
• Clean return air grille and duct.
• Clean the heater fan and assembly.
• Clean the supply air register and boots.
How much condensate does my SP6 model produce?
Approximately 2 to 3 litres per hour of condensate may be produced under continuous running
conditions, depending on the size of the heater.
On my programmable wall control unit, I turn the fan on but nothing happens. Why?
This facility can be added, however the installer should be asked to add this connection.
Why does my heater come on early when using a Programmable thermostat?
The thermostat may have a feature (adaptive recovery) that learns how long it takes for the house to warm up. It then uses this knowledge to turn the heater on early so that the house has already reached the set temperature at the start of the period. Ask the installer to disable this feature if it is not required.
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